ower S witch
3. USB 2.0/3.0
(actual product may vary)
1. Connect your available/pr
eferred in ter face t o the drive and the computer .
2. Connect the unit
’ s AC adapt er .
T urn your unit on.
t your c omputer . Y our computer should detect the unit automatically .
Y our ex ternal driv e is ready to use !
roubleshooting/F A Qs
My Computer is not det
ecting the drive.
*Always check your disk managemen
t utility rst; instead of device manager .
1. Make sure the data cable is securely connected at both
ends. If you are still not able t
o nd the drive in your disk
, switch to a dierent known-working
2. Some Cavalry drives are pref
ormatted for either Windows
or Mac. If you are running an operating sy
stem that your unit
is not precongur
ed for , you will need to r eformat your drive.
or detailed instructions on how to reformat , visit our
3. If you have multiple external hard driv
es, your comput er
may not be able to see your new
est addition. Ejec t and/or
power-o all connected external drives exc
ept your Cavalry
Then, if you ’ re using Windows , tr y assigning a new drive
letter to your C
avalry unit using Disk Management.
My unit does not match the one shown in this guide
This is a general guide f
or new users. Y our product may var y
from what is shown her
My unit came with an eSA
T A brack et, but I don ’t know
how to install it.
T A bracket installation guide can be f ound on our
website at: www
.cavalr ystor age.com/su_download .htm.
My unit doesn’
t work with eSA T A; only USB.
Many motherboards ship with eSA
T A disabled to save power ,
especially laptops. Make sure y
our eSA T A ports are turned on
in your BIOS befor
My unit is making loud noises. Is this normal?
e apologize for the inconv enience. In most cases, loud
noises coming from the drive suggest tha
t it is defective.
Please contact us at: firstname.lastname@example.org,
so that we can help resolv
e the issue quick ly .
Do I need to backup my C
avalry drive too?
Always backup y
our data on multiple drives . Hard drives ar e
very sensitive, and sometimes fail without warning. C
Storage is not responsible f
or any data loss.
I keep getting the
“Device Can P er form F aster” message.
This means that your c
omputer does not support USB 3.0.
ou will need to purchase an adapter card that allo ws you to
use the USB 3.0 protocol
. O ur authorized parts retailer sells
t card for just this purpose; please con tact us at
ystor age.com f or more information.
How do I crea
te a drive tha t can be used on both Mac and
ou need to format a drive specically with the F A T32 le
This can most easily be done on a Mac, in Disk Utility .
Just select the drive you want to use
. Then select “Erase>MS
at)> Erase… ” Once created , this disk will be usable by
both operating systems!
800.238.4453 (toll-free , USA only)
customersupport@cavalr yst orage.com
ebsite: www.cavalrystorage .com